FAQs
Here are the answers to the most frequently asked questions we receive from our viewers.
Can I watch the Hallmark Channel on my computer?
Unfortunately we only have the rights to show movies on air.

I want to be an actor in one of Hallmark Channel’s films
We do not make our own films at the Hallmark Channel so in this case, unfortunately we are unable to help.

I would like to get a copy of a film you've shown on the Hallmark Channel
At the Hallmark Channel we do not provide copies of previously shown films. This is because we only hold the rights to broadcast the films and not distribute. If you would like to purchase a copy of the film please contact the distributor directly. This can easily be found by searching for the film by name in a search engine or using a movie database such as www.imdb.com

Can I download movies?
We are unable to offer this service. However, a number of the movies we air are available to purchase at DVD/Video retailers.

I would like to get in touch with my favourite actor
We do not have contact details for your favourite actor or director's fan club. If you would like to find out more, details can be found at www.imdb.com. We are unable to pass on fan mail. If you would like to contact your favourite actors, you will need to contact their agent to find out the best way of doing so.

I have written a film which is perfect for the Hallmark Channel
The Hallmark Channel only broadcast films, we do not produce them, you will need to contact the distributors directly to submit any ideas or scripts.

I love the music from a certain film and would love to buy it
Unfortunately we are unable to help you find out more about the soundtrack of your favourite movie. However, if you log onto www.imdb.com you should be able to find the information you are looking for.

You have shown my favourite film and I would love to get some photos
We are unable to provide photos from the films. All photos supplied on the site are for viewing only and are unavailable for download. We would suggest that you contact the distributor for more details about purchasing these. Occasionally we will receive signed photographs and will give you the opportunity to win these via our competition section.

I've missed a film. I want to watch my favourite film again. When will this be on?
Missed your favourite film? We will try and give you the opportunity to see this again. Click on the search button and enter the films title. You will then be taken to the programme page which will give you the information you require. If there isn't any forthcoming schedule date, this may only mean we haven't scheduled it yet. If the information isn’t on this page, this will mean we have don’t know ourselves when the programme will be shown again. Our schedules only run two months in advance so please keep checking the website for more details.

Why is a film different to that advertised?
It is sometimes necessary to remove a film at short notice. The reason for this may well be that the subject matter of the film is very similar to that of a recent tragedy. We will always ensure our programming is sensitive in these instances. In cases like this, please use the search button at the top of the page to find out the new schedule time for that particular film.

I don't have the Hallmark Channel but would love to receive it. How is this possible?
The Hallmark Channel is available on Sky (150) and Virgin Media (190). The Hallmark Channel +1 can be found at Sky (215) and Virgin (191). To sign up call :

Sky on 08702 42 42 42

ntl:home on 0800 052 4082

Telewest on 0800 953 5383

I am having problem with viewing the Hallmark Channel
If you are experiencing transmission problems, please contact your provider who will be able to fix the problem for you. If you are having difficulties in contacting them please call us on +44 020 7631 2826 and we will report the fault for you (We advise you to contact us via the website's 'contact us' page as your query will be dealt with more efficiently).

Why are you scheduling a film so late in the evening?
We run our programming in accordance with Ofcom and will only schedule programming of an adult nature after 9pm. If you feel we have aired something not suitable, please refer to the complaints section of the frequently asked questions.

Who's who at the Hallmark Channel?
The Hallmark Channel is owned by NBC Universal. If you would like to find out more about the people who work for the Hallmark Channel, please log onto our corporate site at http://www.nbcuni.com/Global_Networks.

I have a complaint about your films
If you have a complaint about any of our programming please contact us on +44 207 368 9100 or furthermore click onto the Contact Us section at the bottom of the page. We take all our viewers complaints very seriously and will endeavour to respond as soon as possible.

Why can I not find something on your website?
Programme information is missing from the website?
I cannot view the website properly
Why can't I download the schedule?
If you have any questions relating to the website itself, please call 0207 368 9000.

I’m lost and looking for Hallmark in another country. Where can I find the correct site?
If you live in the USA please go to: www.hallmarkchannel.com
If you live anywhere else in the world please go to: www.hallmarkchannel.tv

Can I view Hallmark in widescreen?
We currently do not have the facility to broadcast in Widescreen. However, if this changes we will advertise this on air and on the website.

Do you support HD TV?
Presently we have no plans to broadcast in High Definition format.